I wrote about Matt Rajca, a developer who released an update to his Gazette RSS feed reader app but made it a paid update requiring users of the previous version to pay yet again to get the newest version of the app, a little while ago. At that time, Rajca held firm against the criticism of his actions in that forum thread, stating “It’s just $2.99! Maybe the App Store wouldn’t full of crap [sic] if people would be willing to pay a decent amount of money for quality products” in response at one time. However, he’s since made a vague attempt at amends that I wanted to note.
Matt is now offering promo codes for the latest version of Gazette to those who purchased Gazette 1.X. However, the major catch is that this offer is only valid for MacRumors.com forum members. In order to get the code, he’s asking for a screenshot of your iTunes purchase history showing your previous purchase of Gazette 1.X and your iTunes account email address so that he can have proof of purchase and know where to send the code.
First, I do want to say that I appreciate that he’s making this offer. However, I have not seen him apologize anywhere for his poor treatment of the customers who bought Gazette 1.X, nor does this promo code offer seem to apply to any other customers but those who happen to be members of that forum, and chances are that there are still many forum members who purchased Gazette 1.X and have not seen this offer. I would have hoped for a better, more thorough attempt to reach out to unhappy customers to make things right, as well as some sort of acknowledgement that he didn’t make the best decision to shaft his customers to begin with.
For the record, I have not taken him up on his promo code offer, nor do I plan to do so. As I said before, I am perfectly happy with ByLine as my RSS reader app and I think I’ll even go back to NetNewsWire once the transition to Google Reader synchronization is complete since I found it to be a very competent RSS app as well.
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